Please direct the following questions to your nearest Giant dealer:
- All bicycle related questions (fit, specifications, pricing, availability, technical, warranty)
- Items purchased through a dealership
- Order status for products purchased at a dealership
For specific questions regarding online items, online order information or technical product questions, as well as returns for items purchased online, fill out the form below and a customer service representative will contact you shortly. Giant Canada's hours of operation are weekdays 8:00am-5:00pm PST. For questions regarding our webstore policies, including our shipping and returns policies you can check out our online policies here.
ALL FRAME WARRANTIES MUST BE PROCESSED BY AN AUTHORIZED GIANT DEALER
Sales Return Policies
This form is for items purchased online from the Giant Bicycles Canada webstore ONLY.
Please return any other items to their original point of purchase.
Follow the link for more information on our Sales Return Policies.
Warranty Return Policies
This form is for items purchased online from the Giant Bicycles Canada webstore to the original owner ONLY.
Please warranty any other items at an Authorized Giant dealer.
Follow the link for more information on our Warranty Return Policies.